Terms & Conditions

Terms and Conditions

Effective Date: 4/29/2025

Welcome to NorthStar Toner, your source for high-quality, American-made remanufactured toner cartridges. By accessing or using our website, you agree to the terms outlined below. Please read them carefully before making a purchase.

1. Acceptance of Terms

By using this website, placing an order, or accessing any service offered by NorthStar Toner, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our website.

2. Product Information and Brand Disclaimer

NorthStar Toner sells remanufactured toner cartridges that are made in the USA. These products are not OEM (Original Equipment Manufacturer) cartridges.

Brand Names Usage Disclaimer: All brand names and trademarks referenced (e.g., HP®, Brother®, Canon®) are the property of their respective owners. They are used only for compatibility and search purposes to help customers identify which products will work in their printers. NorthStar Toner has no affiliation with these brands.

3. Ordering and Payment

  • Orders are placed securely through our website, powered by Shopify—a trusted e-commerce platform.
  • We accept major credit cards and other secure payment methods through the Shopify Checkout.
  • All transactions are encrypted using industry-standard SSL technology.
  • All prices are listed in USD and are subject to change without notice.

4. Shipping & Delivery

  • Delivery is free on all orders.
  • Orders typically ship within 1–2 business days.
  • All products are shipped directly from our U.S.-based remanufacturing partner in Marseilles, Illinois.
  • You will receive tracking information via email as soon as your order ships.

5. Returns, Recycling & Refund Policy

Returns:

  • Unused cartridges in original packaging may be returned within 30 days of delivery for a full refund.
  • Return shipping for unused items is the customer’s responsibility.

Recycling Program:

  • To promote sustainability, customers may return empty toner cartridges for recycling.
  • We encourage bundling six or more empties in a single box before requesting a free return shipping label.
  • Customers are welcome to return fewer cartridges at their own expense.

6. Product Guarantee & Limitations

  • All products are backed by a 100% satisfaction guarantee for one year from the date of purchase.
  • NorthStar Toner is not responsible for damages resulting from improper use, storage, or installation.

7. Intellectual Property

All content on this site (text, images, branding) is the property of NorthStar Toner or its content suppliers and may not be copied or reproduced without written permission.

8. Limitation of Liability

NorthStar Toner shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

9. User Conduct

You agree not to misuse our website or services, including but not limited to:

  • Submitting false information
  • Attempting to interfere with website operations
  • Using our name or products for misleading, illegal, or harmful purposes

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to conflict of law provisions.

11. Contact Us

For questions, concerns, or return label requests, please contact:

Email: support@northstartoner.com
Phone: (331) 757-5815