Customer Service

Customer Service

We’re here to help! Whether you have a question about your order, need help with a product, or want to start a return, we’ve got you covered. Below you’ll find answers to common questions and how to reach us if you need more assistance.

Order Tracking

You’ll receive a shipping confirmation email with a tracking number as soon as your order ships.

To track your order:

  • Check your email for the tracking link
  • Or click here to track your order using your order number and email

Still can’t find it? Contact us and we’ll help you out!

Billing Questions

Have a question about a charge, invoice, or payment? We’re happy to help. Reach out with your order number or account name and a quick description of the issue.

Product Questions

Not sure if a product is compatible with your machine? Need help choosing the right item? We’re toner experts—just ask!

We also recommend checking out our Product Troubleshooting page for quick tips and solutions.

Defective Products

We stand behind our products. If you receive a defective item, we’ll make it right. Please provide your order number, the item name/number, and a description of the issue.

In many cases, we’ll ship a replacement right away and provide return instructions if needed. Prepaid return labels are provided for defective items.

Incorrect Items Received

If you receive an incorrect product, please notify us within 5 days of delivery. We’ll promptly resolve the issue and ensure you receive the correct item. Prepaid return labels are provided for incorrect shipments.

Returns & Exchanges

Need to return or exchange an item? No problem.

  • Returns accepted within 30 days of delivery
  • Items must be unopened and in resalable condition, unless defective
  • Customers are responsible for return shipping costs on standard returns and exchanges

To start a return, click here or email us at support@northstartoner.com

Refunds

In most cases, we will replace defective or incorrect items at no cost to you. However, if a replacement is not possible or preferred, a refund may be issued.

Approved refunds will be processed to your original payment method within 5–7 business days after the returned item is received and inspected.

Shipping fees (if any) are non-refundable, unless the return is due to our error or a defective product.

Need More Help?

Our team is here and ready to assist!